We regret that you are experiencing performance concerns with one or all of the components in your sleep set. The iMS family of companies (Mattress Warehouse/Sleep Outfitters/Mattress King) partners with only the most reputable and established companies in mattress manufacturing to deliver the finest product and values to you, our customer.
We would like to take this opportunity to outline a couple of important points regarding your warranty claim:
Once we receive your request forms, please allow up to two weeks for us to contact you to schedule a service appointment. If you would like to expedite the process you can submit the form electronically or fax pages 4-9 to 304.586.3715 or 304-586-4442 upon completion. Should you need additional assistance, please contact us directly at 1-866-637-3778 Monday through Saturday from 8:30 a.m-6:00 pm. We look forward to helping you rest easy.
iMS Customer Service